Audit trail
Procurement-facing controls are framed around accountable handling, not generic vendor promises.
Trust Center
Security and compliance, documented.
Enterprise buyers need to know how their data is handled before a single word is processed. Here are our certifications, security controls, and data practices in plain language.
Triple ISO certified: 9001:2015 quality, 27001:2022 information security, 17100:2015 translation services.
110,000+
verified language specialists
300+
languages across active service lines
4,500+
dialects and regional variants
110+
rare and indigenous language pairs
1,000+
brands served since 2015
Proof scale
300+ languages 1,000+ brands served since 2015 across AI data, translation, localization, media, and interpretation.Work view
What buyers need to see before approval.
These visuals show the work context behind the offer, not generic decoration.
Policy evidence
Security, data handling, and escalation answers are kept in a buyer-readable record.
Independently certified
Audited, not self-declared.
Three standards govern how we run quality, secure information, and deliver language work. Each is audited by an accredited third party.
ISO 9001:2015
Quality management. Governs service delivery, project management, and continuous improvement across every engagement.
ISO 27001:2022
Information security. Governs how we handle data, control access, respond to incidents, and protect client information.
ISO 17100:2015
Translation services. Governs translator competence, defined process standards, and the second-review principle for linguistic output.
Industry accountability
Accountable to the bodies that set the standards.
We hold membership in five industry associations across the UK, Europe, India, and globally. Membership is an affiliation, not an audit — the certifications above are the assessed ones. What it means in practice is that we operate under each body’s code of professional conduct, and buyers have a route of recourse outside our own complaints process.
GALA
Globalization and Localization Association. Global industry association.
ATC
Association of Translation Companies. United Kingdom.
EUATC
European federation of national translation-company associations. Europe.
Elia
European Language Industry Association. Europe.
CITLoB
Confederation of Interpreting, Translation and Localisation Businesses. India.
Information security
How we protect your data.
Our security practices follow ISO 27001:2022 and are applied per project. Here is how that works in practice.
Role-based access
Access is provisioned per project and scoped to the task. Reviewers see only their assigned batches, and access is removed when the engagement closes.
Binding confidentiality
Every contributor signs a binding non-disclosure agreement before receiving any project access. The obligation covers everyone who touches the work.
Controlled environments
For high-sensitivity work, we run controlled-access environments that limit copying and local retention of client data.
Defined incident response
Suspected issues follow a defined internal escalation and client-notification process, with root-cause analysis and remediation.
Conflict-of-interest controls
For restricted programs, contributors on an exclusive assignment are blocked from conflicting work.
No standing access
Access follows the project: granted at assignment, scoped throughout, removed at close. No standing access to client data outside an active engagement.
Confidentiality and IP
Your work stays yours.
Deliverables are produced for the client, under confidentiality and assignment terms set before any work begins. Where required, we deliver white-label under the client-facing brand, with no attribution.
Quality assurance
Quality you can audit.
Every deliverable passes independent review before it reaches you, aligned with ISO 9001:2015 - and, for translation work specifically, ISO 17100:2015.
Independent review passes
Work moves through separate review stages, each handled by a different person. No deliverable is signed off by its own author alone.
Reviewer alignment
For data and evaluation work, reviewers align on a shared sample before production starts, so standards stay consistent across a team and across batches.
Defined acceptance criteria
Quality is measured against criteria agreed up front and the ISO 17100 review standard, not judged after the fact.
Correction loop
Issues found in review are logged, corrected, and fed back before delivery. A final gate verifies the deliverable against the agreed scope.
Compliance
Built for enterprise procurement.
We work with the compliance requirements of regulated buyers and adapt handling to the project.
Data-protection posture
Our data handling follows ISO 27001:2022 controls and is structured to support clients with data-protection obligations.
Client-configurable AI policy
If AI or machine translation is prohibited, we deliver fully human workflows. If permitted, AI-assisted output is reviewed by a person before delivery. A human is always in the loop on final output.
Regulated-sector handling
We deliver across regulated domains, including medical and life sciences, legal, finance, and government, with domain-qualified reviewers and handling matched to the work.
Vendor-qualification ready
We provide the certification and security documentation enterprise teams need for approved-supplier and vendor-qualification review.
More on how we operate
The rest of the picture.
How we work
The engagement path from brief to scale.
AI transparency
How we use AI, with a human on every final output.
About MoniSa
The company, the Udaipur operating base, and the team behind the work.
Clear the trust gate
Send your security requirements before you brief us.
Share your data-handling and compliance requirements. We map them to our controls and tell you straight where we meet them.
Start a project briefCapability at a glance
The answers most briefs open by asking for.
Buyers rarely start with who we are. They start with a list of fields to fill. Here are ours, so the first email can be about the work instead.
- Languages and locales
- 300+ languages and 4,500+ dialects, quoted per locale rather than per language — because the dialect decides whether a dataset is usable, whether a market accepts a release, and which specialist the work goes to.
- Specialist network
- 110,000+ verified language specialists — linguists, annotators, and reviewers — plus voice talent and subtitlers, matched to the language, domain and task before assignment.
- Capacity and mobilisation
- Named availability confirmed per pair before scoping. Coverage is reported as staffed today or needing a recruitment window, in writing, before a launch date or release window is agreed.
- Sourcing constraints
- Specialists can be sourced against geographic, residency, locale and demographic requirements — including native-only, in-country, and speaker-diversity quotas where a data programme demands them.
- Deliverables and specs
- Work is delivered to the receiving specification: structured formats and schemas for data and annotation work, and timed-text, audio and platform conformance for media — subtitle reading speed, line limits, cue timing, channel and sample-rate requirements included.
- Comparable work
- 62 documented case studies stating the scope, the constraint that made it difficult, and the measured result — across AI data programmes, partner overflow, and media releases. 2,000+ AI projects delivered and 1,000+ brands served since 2015.
- Certifications
- ISO 9001:2015 quality management, ISO 27001:2022 information security, and ISO 17100 translation services — scoped to translation specifically, and stated that way rather than implied across every line.
- Commercial basis
- Quoted in the unit the work is measured in — per word, per audio hour, per approved hour, per finished minute, per batch, per item — with what the unit includes stated alongside it, whether the quote is for you or for a client you quote onward.
Need this against your own template? Convert your scope between units and check the deadline, then send the brief with your language list, content type, volume and deadline, and the acceptance criteria you will judge the output against — those four decide feasibility, and the reply addresses them directly.